Recruiting Today: Contact Centre Advisor Jobs in Leicester with Top Local Employers Hiring Now

Job Title: Contact Centre Advisor Jobs in Leicester

Job Description:

We are seeking enthusiastic and customer-oriented individuals to join our team as Contact Centre Advisors in Leicester. As a Contact Centre Advisor, you will play a crucial role in providing excellent customer service and support to our clients via phone, email, and chat.

Main Responsibilities:

– Handle inbound and outbound customer inquiries, providing accurate and timely information

– Resolve customer complaints and issues in a professional and efficient manner

– Maintain and update customer records in the company’s database

– Meet and exceed set performance metrics and targets

– Collaborate with team members to improve processes and deliver exceptional customer service

– Adhere to company policies, procedures, and quality standards

Required Skills & Qualifications:

– Excellent communication and interpersonal skills

– Strong problem-solving and decision-making abilities

– Proficiency in using computers and navigating various software applications

– Ability to multitask and work well under pressure

– Customer service orientation and a positive attitude

– Flexibility to work in shifts, including evenings and weekends

Experience:

– Previous experience in a customer service role, preferably in a contact centre environment, is desirable but not essential as comprehensive training will be provided

– Familiarity with customer relationship management (CRM) systems is a plus

Education:

– A minimum of GCSE or equivalent qualifications

Pay Rates:

The pay rates for Contact Centre Advisor jobs in Leicester vary depending on the employer and the candidate’s experience. On average, the hourly rates range from £12.21 to £13 per hour. Some employers may offer additional benefits, such as performance-based bonuses, employee discounts, and career growth opportunities.

Various Contact Centre Advisor Jobs in Leicester:

1. Customer Service Representative

2. Technical Support Advisor

3. Sales and Retention Advisor

4. Claims Handler

5. Helpdesk Support Advisor

6. Inbound Sales Advisor

7. Outbound Telesales Advisor

8. Customer Care Specialist

9. Customer Retention Specialist

10. Multilingual Customer Support Advisor

Contact Centre Advisor Jobs in Leicester

Leicester, a vibrant city in the East Midlands of England, is home to a thriving business community with numerous contact centres. As a result, there are many opportunities for those seeking contact centre advisor jobs in the area. These roles involve providing customer service and support via phone, email, chat, and sometimes social media, to help resolve customer queries, complaints, and issues.

Types of Contact Centre Advisor Jobs in Leicester

Contact centre advisor jobs in Leicester span a range of industries and types of companies. Some of the common types of roles include:

– Customer Service Advisor: Handling general customer inquiries, complaints, and support issues.

– Technical Support Advisor: Providing technical assistance and troubleshooting for products or services.

– Sales Advisor: Handling inbound and/or outbound sales calls, promoting products or services, and meeting sales targets.

– Collections Advisor: Contacting customers to arrange payment of overdue accounts or debts.

– Multilingual Advisor: Providing customer service in multiple languages for global companies or diverse customer bases.

These roles may be entry-level or require previous contact centre or customer service experience, depending on the company and specific position.

Finding Contact Centre Advisor Jobs in Leicester

There are several ways to find contact centre advisor jobs in Leicester:

– Online Job Boards: Websites like Indeed, Reed, and Monster list numerous contact centre jobs in the Leicester area.

– Company Websites: Many companies with contact centres in Leicester, such as HSBC, Barclays, and Hastings Direct, advertise vacancies directly on their websites.

– Recruitment Agencies: Some recruitment agencies specialize in contact centre roles and can help match you with suitable opportunities.

– Local Job Fairs and Events: Attending job fairs and career events in Leicester can help you meet with potential employers and learn about available contact centre positions.

When applying for contact centre advisor jobs, tailor your CV and application to highlight your relevant skills and experience. Emphasize your communication, computer, and problem-solving skills, as well as any previous customer service or contact centre experience you may have.

Conclusion

Leicester’s thriving business community offers numerous opportunities for those seeking contact centre advisor jobs. With the right skills, experience, and approach to job searching, you can find a rewarding role in this field. Whether you’re providing customer service, technical support, sales, or multilingual services, contact centre advisor jobs offer the chance to help customers, develop valuable skills, and build a successful career in Leicester’s vibrant business scene.

FAQs – Find Contact Centre Advisor Jobs in Leicester with Team Recruiting Today

1. What does a Contact Centre Advisor do?

A Contact Centre Advisor handles customer inquiries, complaints, and support requests via phone, email, or chat. They provide information, troubleshoot issues, and help customers navigate products or services.

2. What skills are required for a Contact Centre Advisor job in Leicester?

Essential skills include excellent communication, active listening, problem-solving, and customer service. Proficiency with computers, ability to multitask, and staying calm under pressure are also important.

3. What are the typical working hours for Contact Centre Advisors in Leicester?

Working hours can vary depending on the employer. Many contact centres operate extended hours, including evenings and weekends. Some may offer flexible schedules or part-time positions.

4. What is the average salary for a Contact Centre Advisor in Leicester?

Salaries can range from £18,000 to £25,000 per year, depending on experience and the employer. Some positions may offer additional benefits such as performance bonuses or career development opportunities.

5. What opportunities for career growth are available for Contact Centre Advisors in Leicester?

Contact Centre Advisors can advance to roles such as Team Leader, Quality Assurance Manager, or Operations Manager. Some may transition into other departments like Sales or Human Resources.