IT Support Technician (First-line Support) Needed in Croydon

IT Support Technician (First-line Support) Needed in Croydon | Flexible Hours

Job Description: IT Support Technician (First-line Support) Needed in Croydon | Flexible Hours

Main Responsibilities:

– Provide first-line technical support to users via phone, email, and remote access

– Troubleshoot and resolve hardware, software, and network issues

– Install, configure, and maintain computer systems and peripherals

– Assist users with setting up accounts, passwords, and access rights

– Monitor and maintain system security and performance

– Document and update technical procedures and user guides

– Escalate complex issues to higher-level support teams when necessary

Required Skills & Qualifications:

– Excellent problem-solving and communication skills

– Proficiency in Windows and Mac operating systems

– Familiarity with common software applications (e.g., Microsoft Office, web browsers)

– Knowledge of basic networking concepts and protocols

– Ability to work independently and as part of a team

– Customer service-oriented attitude

– Flexibility to work various hours, including evenings and weekends

Experience:

– 1-2 years of experience in an IT support role

– Relevant certifications (e.g., CompTIA A+, Network+) are a plus

Pay Rates:

– £12-£15 per hour, depending on experience and qualifications

– Overtime pay available for work outside of regular hours

Location:

– Croydon, UK

Please submit your CV and cover letter to apply for this position. We offer competitive pay, flexible hours, and opportunities for growth within our IT support team.

Introduction

Are you an experienced IT Support Technician looking for a new challenge in Croydon? We are seeking a skilled professional to join our team and provide exceptional first-line support to our clients. This role offers flexible hours, allowing you to maintain a healthy work-life balance while advancing your career in the IT industry.

The Role

As an IT Support Technician, you will be the first point of contact for our clients, addressing their technical issues and ensuring smooth operation of their IT systems. Your primary responsibilities will include:

– Responding to client inquiries via phone, email, and ticketing system

– Diagnosing and resolving hardware, software, and network issues

– Providing remote and on-site support when necessary

– Maintaining detailed documentation of support tickets and resolutions

– Escalating complex issues to higher-level support teams when required

– Assisting in the maintenance and improvement of our IT infrastructure

Requirements

To be successful in this role, you should possess the following qualifications and skills:

– Proven experience as an IT Support Technician or similar role

– Strong knowledge of Windows and Mac operating systems

– Familiarity with common software applications and troubleshooting techniques

– Understanding of network protocols and configurations

– Excellent problem-solving and communication skills

– Ability to work independently and as part of a team

– Flexibility to work outside of regular business hours when needed

Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

– Competitive salary based on experience and qualifications

– Flexible working hours to accommodate your personal commitments

– Opportunities for professional development and growth within the company

– Collaborative and supportive work environment

– Access to cutting-edge technologies and resources

About the Company

We are a leading IT solutions provider based in Croydon, serving a diverse client base across various industries. Our team is dedicated to delivering high-quality services and innovative solutions to help our clients achieve their business objectives. We foster a culture of continuous learning, collaboration, and excellence, providing our employees with the support and resources they need to thrive in their careers.

How to Apply

If you are passionate about technology and committed to providing exceptional customer service, we would love to hear from you. Please submit your resume and a cover letter highlighting your relevant experience and skills to [insert email address]. We will review all applications and contact shortlisted candidates for an interview.

 

Conclusion

This is an exciting opportunity for an experienced IT Support Technician to join a dynamic team in Croydon. With flexible hours and a supportive work environment, you can grow your career while making a meaningful impact on our clients’ success. Apply today and take the next step in your IT support career!

FAQs – IT Support Technician (First-line Support) Needed in Croydon | Flexible Hours

1. What qualifications are required for the IT Support Technician (First-line Support) role in Croydon?

A: The ideal candidate should have relevant IT qualifications, such as a degree in Computer Science or a related field, along with experience in providing first-line IT support.

2. What are the primary responsibilities of the IT Support Technician?

A: The IT Support Technician will be responsible for handling initial customer inquiries, troubleshooting hardware and software issues, and providing timely solutions to user problems.

3. What are the working hours for this position?

A: The role offers flexible working hours, allowing the successful candidate to maintain a healthy work-life balance while ensuring adequate coverage for the company’s IT support needs.

4. Is previous experience in IT support mandatory for this role?

A: While previous experience in IT support is preferred, candidates with a strong technical background and excellent problem-solving skills will also be considered.

5. What opportunities for growth and development are available in this position?

A: The company offers ample opportunities for professional growth and development, including training programs and the chance to work on diverse projects to expand the IT Support Technician’s skill set.