Remote Veterinary Receptionist in B36 (Birmingham) | Immediate Start
Recruiting Today is urgently seeking a compassionate and organised Remote Veterinary Receptionist to join a leading veterinary practice in the B36 area. This is a fantastic opportunity for an immediate start, offering competitive pay, flexible remote working, and the chance to be part of a dedicated animal care team.
Remote Veterinary Receptionist Job Description
Are you an experienced receptionist with a passion for animal welfare? Recruiting Today is partnering with a well-established veterinary practice in the B36 area of Birmingham to recruit a dedicated Remote Veterinary Receptionist. This pivotal role involves being the first point of contact for pet owners, managing appointments, and providing crucial administrative support—all from the comfort of your own home.
This is more than just an admin job; it’s a chance to support a vital service in the community. You’ll be handling sensitive situations with empathy, coordinating with veterinary surgeons and nurses, and ensuring the smooth operation of the practice's front desk functions remotely. If you’re looking for a meaningful career opportunity with an immediate start, this role is perfect for you. Just like we connect talent for Administrative Support Officer roles in Birmingham, we specialise in placing skilled individuals in roles where they can make a real difference.
🌟 Why This Role?
- Fully Remote: Work from home with a stable, supportive team.
- Make a Difference: Contribute directly to animal health and client care.
- Structured Training: Full induction on practice management software.
- Career Pathway: Potential for temp-to-perm placement for high performers.
Key Responsibilities & Duties
As the Remote Veterinary Receptionist, you will be the linchpin of the practice's client communications. Your day-to-day tasks will be varied and crucial to operational success.
Client Communication & Support
- Answering incoming calls and emails from pet owners with professionalism and empathy.
- Scheduling, rescheduling, and confirming veterinary appointments via the practice's PMS.
- Taking detailed messages and triaging urgent calls to the appropriate clinical staff.
- Providing clear information on services, fees, and pre-appointment instructions.
Administrative & Operational Tasks
- Maintaining accurate and confidential digital client and patient records.
- Processing payments and invoices, and managing end-of-day financial reconciliation.
- Coordinating with the pharmacy for prescription requests and collections.
- Managing the practice's email inbox and social media enquiries.
What We're Looking For (Person Specification)
The ideal candidate will be a proactive, organised, and compassionate individual who thrives in a supportive, remote team environment. While previous veterinary experience is a significant advantage, we are also keen to hear from exceptional customer service professionals from other sectors.
| Essential Criteria | Desirable Criteria |
|---|---|
| Proven Reception/Admin Experience: Minimum 1 year in a fast-paced, phone-based customer service role. | Veterinary Experience: Prior work in a vet practice, animal hospital, or related setting. |
| Excellent Communication: Outstanding verbal and written English skills, with a calm and reassuring phone manner. | PMS Knowledge: Familiarity with practice software like RoboVet, RX Works, or similar. |
| Tech Savvy & Reliable Setup: Own a reliable PC/laptop, high-speed internet, and a quiet workspace. | Animal Knowledge: A genuine interest in and basic understanding of animal care and common pet ailments. |
| Organisational Skills: Ability to multitask, prioritise, and maintain accuracy under pressure. | Flexibility: Willingness to cover occasional shifts or adapt to changing practice needs. |
Apply Now
Submit your CV for immediate consideration. Interviews are being scheduled this week.
Apply for This Job →Salary & Benefits
- Hourly Rate: £12 - £14 per hour (PAYE, depending on experience).
- Contract: Temporary, with a strong view to becoming permanent.
- Hours: Full-time, 37.5 hours per week. Core hours 9 am - 5:30 pm, Monday to Friday.
- Holiday Pay: Accrued and paid in line with statutory requirements.
- Training: Full, paid training on all necessary systems and procedures.
Why Choose Recruiting Today for Your Next Role in B36?
As a leading recruitment agency with deep roots in the Birmingham area, we don't just fill vacancies; we build careers and support businesses. Whether you're a Remote Veterinary Receptionist in B36, a Hotel Receptionist in Glasgow, or a specialist in another field, our approach is the same: personalised, professional, and proactive.
Local Expertise
We understand the B36 job market intimately, connecting you with the best local employers.
Speed & Efficiency
Our streamlined process gets you from application to interview faster. We specialise in on-demand staffing solutions.
Ongoing Support
You'll have a dedicated consultant for the duration of your assignment, ensuring you're always supported.
Wide Network
From this veterinary role to Warehouse Operative jobs in Portsmouth, we have access to a vast network of opportunities.
How to Apply for This Remote Veterinary Receptionist Role
The application process is simple and designed to get you started quickly. Follow these steps to submit your application for this immediate-start position in B36, Birmingham.
Submit Your CV
Click the 'Apply Now' button below and upload your current CV. Ensure it highlights your customer service and administrative experience.
Screening Call
A Recruiting Today consultant will call you to discuss your experience, the role in detail, and answer any questions you may have.
Client Interview & Start
If suitable, we'll arrange a remote interview with the veterinary practice. Upon success, we'll fast-track your compliance for an ASAP start.
Ready to Apply? Act Now!
This Remote Veterinary Receptionist role is in high demand. Submit your application today to avoid missing out on this fantastic opportunity to join a caring team and build a rewarding career from home.
Apply via Email Call to DiscussIf you are interested email your cv and info to [email protected].
Frequently Asked Questions
Yes, this is a fully work-from-home position. You will need a dedicated, quiet workspace, a reliable computer, and a stable high-speed internet connection. All communication with the veterinary practice and its clients will be conducted remotely via phone, email, and practice management software. There is no requirement to attend the physical practice in B36, making it ideal for candidates across the wider Birmingham region.
Absolutely. While prior experience in a veterinary setting is a distinct advantage, the client values exceptional customer service, organisational skills, and a compassionate telephone manner above all. If you have strong receptionist experience in a medical GP surgery, dental practice, or another high-volume client service environment, your skills are highly transferable. Full training on veterinary-specific procedures and software will be provided.
This position is initially a temporary contract through Recruiting Today, but it has a strong potential to become a permanent position with the veterinary practice for the right candidate. For those looking to build a long-term career, progression could include moving into a team leader/supervisory role, specialising in areas like veterinary patient coordination, or moving into other practice administration roles. We also have a wide network; performing well here could open doors to other specialised admin roles, much like the opportunities we offer for Contact Centre Advisor jobs in Leicester.
Our process is designed for speed and transparency. After you apply, a consultant will contact you for an initial screening call to discuss your experience and the role. If there's a good fit, we'll submit your CV to the client and arrange an interview. Upon a successful interview, we manage all the compliance (right-to-work checks, references) efficiently. Our goal is to get you started as soon as possible, mirroring the efficient service we provide for urgent roles in Gloucester and across the UK.
Speak to Our Veterinary Recruitment Specialists
Have questions about this Remote Veterinary Receptionist role in B36? Our team is here to help you find your perfect fit.
Recruiting Today is an equal-opportunities employer and recruitment agency. We serve B36, Birmingham, and the wider West Midlands region.